Cancellation Policy

At Discreet Solutions Pvt. Ltd., we are dedicated to providing our customers with top-quality products under the Onetouch brand, including video door phone systems and digital door lock systems. To ensure a smooth purchasing experience and efficient order processing, we do not offer order cancellations once an order has been placed. Please review the details of our policy below.

1. No Order Cancellations

Once an order is confirmed on our website, it cannot be cancelled. All purchases are considered final, and the products will be processed and shipped as per our shipping timelines. We encourage you to review your order carefully before completing the checkout process.

2.Replacement Policy

If there is an issue with your order, such as a defective or damaged product, or if you receive the wrong item, please refer to our Replacement Policy. We will ensure that the issue is resolved promptly with a replacement or repair, as applicable.

3.How to Contact Us

For any questions or concerns regarding your order, please reach out to our customer service team. We are happy to assist you with any product-related queries or issues post-delivery.

Note - In the event of a failed transaction through card or third-party payment gateways, where the amount is debited from your account but not credited to Onetouch’s account, Onetouch is not responsible for any refund obligations. Any refund, payment charges, card fees, or other associated expenses must be handled by your respective bank or payment gateway provider. However, you may contact Onetouch Customer Support for further assistance if required.

Discreet Solutions Pvt. Ltd. (Onetouch)
Address : Survey No. 17, 7/7 & 17/8/7, Shivneri Park Rd, Balewadi Phata, Baner, Pune, Maharashtra 411045
Email: help@onetouchsmarthome.com