Privacy policy

Privacy Policy

Discreet Solutions Pvt. Ltd. is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit and make purchases on our website.

1. Information We Collect

We collect different types of personal data to provide you with the best possible shopping experience, including:

  • Personal Identification Information: Name, email address, billing/shipping address, phone number.
  • Payment Information: Credit/debit card details, UPI details, and other transaction information (processed through secure third-party payment gateways).
  • Purchase Information: Order history, product preferences, and other information related to your purchases.
  • Technical Information: IP address, browser type, device information, and other information collected via cookies (see our Cookie Policy).

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Processing Orders: To handle your orders, facilitate payments, and arrange deliveries.
  • Customer Support: To respond to your inquiries, process replacement requests, and handle any issues related to your orders.
  • Marketing Communications: To send you promotional offers, updates on new products, and special events (only with your consent).
  • Improving Our Services: To analyze customer trends, improve our website’s functionality, and enhance the shopping experience.
  • Legal Compliance: To comply with any applicable laws or regulations.

3. How We Protect Your Data

We use secure encryption protocols to protect your personal data during transmission and storage. Your payment information is processed securely through third-party payment gateways, and we do not store any sensitive payment details on our servers.

Additionally, we implement industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information

We may share your data with:

  • Service Providers: Third-party vendors for payment processing, shipping, and website management, who assist us in operating our business.
  • Legal Authorities: If required by law or in response to valid legal requests, such as a subpoena or court order.

5. Your Data Rights

You have the right to:

  • Access Your Data: Request information about the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

6. Cookies

We use cookies to enhance your browsing experience by remembering your preferences and personalizing content. For more details, refer to our [Cookie Policy].

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Discreet Solutions Pvt. Ltd. (Onetouch)
Address : Survey No. 17, 7/7 & 17/8/7, Shivneri Park Rd, Balewadi Phata, Baner, Pune, Maharashtra 411045
Email: service@onetouchsmarthome.com